> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://nodoubt.noyoco.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Return Policy


## How to Make a Return?

At Noyoco, we take our carbon footprint seriously. To limit unnecessary returns, we encourage you to order only the items you truly need. A size guide is available to help with your choice, and if you’re ever in doubt, our support team is here to assist you!

### How to proceed?

1. **Register your return**: All returns must be registered on our dedicated portal. Visit [noyoco.com/a/return](https://noyoco.com/a/return) or click the "Return" link at the bottom of the site.
    
2. **Find your order** and select the items you wish to return.
    
3. **Choose an option**:

* **Refund**: 100% of the amount refunded.
         
* **Store credit**: 105% of the amount credited for a future purchase.
        
* **Exchange**: Replace with another product.

### Return Fee Policy

Returns are **free** for all orders within **Europe** (except Switzerland and the UK). If your order qualifies, a prepaid return label will be provided.  
For other destinations, return fees are at the customer's expense. In this case:

* **Make sure to include your order number on the parcel**.
    
* Send your return to the following address :

    **Noyoco chez LogNC**  
    **17 rue du Noyer à la Malice**  
    **95380 Louvres**  
    **France**
    
* For better tracking, we recommend **sending us your tracking number by email** after shipping your return. This will allow us to process your return more quickly and efficiently.

### Return Processing

* A **return label** will be provided if your order is eligible.
    
* Once the return is received at our logistics center, the refund, store credit, or replacement order is processed automatically.
    
* You will receive **email notifications** at each step.

**Need help ?** Our team is ready to assist you !