Return Policy

How to Make a Return?

At Noyoco, we take our carbon footprint seriously. To limit unnecessary returns, we encourage you to order only the items you truly need. A size guide is available to help with your choice, and if you’re ever in doubt, our support team is here to assist you!

How to proceed?

Register your return: All returns must be registered on our dedicated portal. Visit noyoco.com/a/return or click the "Return" link at the bottom of the site.

Find your order and select the items you wish to return.

Choose an option:

Refund: 100% of the amount refunded.

Store credit: 105% of the amount credited for a future purchase.

Exchange: Replace with another product.

Return Fee Policy

Returns are free for all orders within Europe (except Switzerland and the UK). If your order qualifies, a prepaid return label will be provided.
For other destinations, return fees are at the customer's expense. In this case:

Make sure to include your order number on the parcel.

Send your return to the following address :

Noyoco chez LogNC
17 rue du Noyer à la Malice
95170 Louvres
France

For better tracking, we recommend sending us your tracking number by email after shipping your return. This will allow us to process your return more quickly and efficiently.

Return Processing

A return label will be provided if your order is eligible.

Once the return is received at our logistics center, the refund, store credit, or replacement order is processed automatically.

You will receive email notifications at each step.

Need help ? Our team is ready to assist you !

Updated on: 26/03/2025