Q: How much time do I have to make a return?

How much time do I have to make a return? At Noyoco, we want you to take your time and feel confident about your purchase. That’s why we’ve extended the legal return period from 14 to 30 days for all orders placed on our website. <h3 id="returnconditions">Return conditions</h3> <ul> <li>Returns must be made within 30 days of receiving your order.</li> <li>Items must be unworn, unwashed, with their original tags and packaging.</li> <li>You can return your item via our online returns portal or directly in-store.</li> </ul> If you have any questions about the return process, our support team is here to help !

Q: Traceability and QR Codes

Traceability at Noyoco: Transparency and Commitment At Noyoco, we place the utmost importance on the traceability of our products. Every step, from sourcing raw materials to final manufacturing, is carefully monitored to ensure responsible and transparent fashion. <h3 id="rigoroustrackingofpurchasesandcertifications">Rigorous Tracking of Purchases and Certifications</h3> We meticulously track all our material and accessory purchases and centralize all related certifications. To ensure the reliability of our commitments, we regularly visit our suppliers and partner factories. <h3 id="adedicateditsystem">A Dedicated IT System</h3> We have developed an internal IT system that allows us to centralize all information related to our materials, suppliers, and manufacturing processes. This tool enables us to ensure complete and reliable traceability. <h3 id="aqrcodetolearneverythingaboutyourgarment">A QR Code to Learn Everything About Your Garment</h3> Each Noyoco piece features a QR code printed on a sewn-in label. This QR code gives access to detailed information about the garment: <ul> <li>Where it was produced</li> <li>When it was made</li> <li>How it was designed</li> <li>In what quantity it was manufactured</li> </ul> This unique approach lies at the heart of our commitment to more responsible and transparent fashion. Thanks to this advanced traceability, we empower you to consume with full confidence and awareness.

Q: How do I choose my size?

How do I choose my size? At Noyoco, we’re a unisex brand — which means our cuts are designed to suit all genders. To help you find your perfect fit, we offer two handy tools: <ul> <li>The Noyoco Size Guide: Available on every product page, it lets you compare your measurements with our sizing chart.</li> <li>Our personalized FITLE recommendation tool: This smart tool guides you based on your body shape and fit preferences.</li> </ul> Still unsure? Don’t hesitate to reach out to our support team! If you share your height, weight, and body type with us, we’ll help you choose the fit that works best for you.

Q: Where do you produce?

Where do you produce? At Noyoco, we prioritize European production in order to reduce our carbon footprint and support local craftsmanship. Our garments are made in Europe, in workshops carefully selected for their expertise and eco-responsible commitment. For greater transparency, the manufacturing origin of each garment is indicated on its product page. We have also implemented an innovative traceability system: each garment is equipped with a QR code that allows customers to discover where, when, and how it was made, as well as the origin of the materials used. This unique approach is at the heart of our commitment to more responsible and transparent fashion. Discover an example of traceability here: <a href="https://noyoco.com/pages/traceability/antwerp-black-1432">Traceability Antwerp Black 1432</a>.

Question 1

Return Policy

Accepted Answer

How to Make a Return?

At Noyoco, we take our carbon footprint seriously. To limit unnecessary returns, we encourage you to order only the items you truly need. A size guide is available to help with your choice, and if you’re ever in doubt, our support team is here to assist you!

How to proceed?

Register your return: All returns must be registered on our dedicated portal. Visit noyoco.com/a/return or click the "Return" link at the bottom of the site.
Find your order and select the items you wish to return.
Choose an option:

Refund: 100% of the amount refunded.
Store credit: 105% of the amount credited for a future purchase.
Exchange: Replace with another product.

Return Fee Policy

Returns are free for all orders within Europe (except Switzerland and the UK). If your order qualifies, a prepaid return label will be provided.
For other destinations, return fees are at the customer's expense. In this case:

Make sure to include your order number on the parcel.
Send your return to the following address :

Noyoco chez LogNC
17 rue du Noyer à la Malice
95170 Louvres
France
For better tracking, we recommend sending us your tracking number by email after shipping your return. This will allow us to process your return more quickly and efficiently.

Return Processing

A return label will be

Question 2

What are the delivery options?

Accepted Answer

What are the delivery options?

At Noyoco, we offer several delivery methods to suit your needs:

In-store pickup: You can collect your order directly from our store within 24 hours, depending on the store’s opening days.
Home delivery with signature: Your parcel is delivered safely to the address of your choice.
Pick-up point delivery via Mondial Relay: A flexible option to collect your order near you.

Preparation and shipping times

In-store pickup: Ready within 24 hours (excluding store closing days).
Parcels shipped via carrier:
Orders are prepared Monday to Friday.
Orders placed before 4 p.m. are handed over to the carrier the same day.
Depending on the chosen carrier, delivery takes place the next day or the day after.

Shipping fees vary depending on your location and the delivery method you select. Here’s our price list :

*

How much does shipping cost?

France

Colissimo Home Delivery with signature: €9.90
Mondial Relay pick-up point:
€5.00 for orders under €150
Free for orders of €150 or more

Belgium / Luxembourg

Mondial Relay pick-up point:
€10.00 for orders under €250
Free for orders of €250 or more

Europe (Åland Islands, Albania, Andorra, and 52 other countries)

€16.00 for orders under €280
Free for orders of €280 or more

North America (Canada, USA, Mexico)

€25.00 flat ra

Question 3

How much time do I have to make a return?

Accepted Answer

How much time do I have to make a return?

At Noyoco, we want you to take your time and feel confident about your purchase.
That’s why we’ve extended the legal return period from 14 to 30 days for all orders placed on our website.

Return conditions

Returns must be made within 30 days of receiving your order.
Items must be unworn, unwashed, with their original tags and packaging.
You can return your item via our online returns portal or directly in-store.

If you have any questions about the return process, our support team is here to help !

Question 4

Traceability and QR Codes

Accepted Answer

Traceability at Noyoco: Transparency and Commitment

At Noyoco, we place the utmost importance on the traceability of our products. Every step, from sourcing raw materials to final manufacturing, is carefully monitored to ensure responsible and transparent fashion.

Rigorous Tracking of Purchases and Certifications

We meticulously track all our material and accessory purchases and centralize all related certifications. To ensure the reliability of our commitments, we regularly visit our suppliers and partner factories.

A Dedicated IT System

We have developed an internal IT system that allows us to centralize all information related to our materials, suppliers, and manufacturing processes. This tool enables us to ensure complete and reliable traceability.

A QR Code to Learn Everything About Your Garment

Each Noyoco piece features a QR code printed on a sewn-in label. This QR code gives access to detailed information about the garment:

Where it was produced
When it was made
How it was designed
In what quantity it was manufactured

This unique approach lies at the heart of our commitment to more responsible and transparent fashion. Thanks to this advanced traceability, we empower you to consume with full confidence and awareness.

Question 5

How do I choose my size?

Accepted Answer

How do I choose my size?

At Noyoco, we’re a unisex brand — which means our cuts are designed to suit all genders. To help you find your perfect fit, we offer two handy tools:

The Noyoco Size Guide: Available on every product page, it lets you compare your measurements with our sizing chart.
Our personalized FITLE recommendation tool: This smart tool guides you based on your body shape and fit preferences.

Still unsure? Don’t hesitate to reach out to our support team!
If you share your height, weight, and body type with us, we’ll help you choose the fit that works best for you.

Question 6

Where do you produce?

Accepted Answer

Where do you produce?

At Noyoco, we prioritize European production in order to reduce our carbon footprint and support local craftsmanship. Our garments are made in Europe, in workshops carefully selected for their expertise and eco-responsible commitment.

For greater transparency, the manufacturing origin of each garment is indicated on its product page.

We have also implemented an innovative traceability system: each garment is equipped with a QR code that allows customers to discover where, when, and how it was made, as well as the origin of the materials used. This unique approach is at the heart of our commitment to more responsible and transparent fashion.

Discover an example of traceability here: Traceability Antwerp Black 1432.

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