• Order not yet shipped: can the address be changed?

  Once your order has been confirmed, unfortunately it is no longer possible to modify your shipping address. However, if you notice a mistake immediately after placing your order, please contact us as soon as possible at shop@noyoco.com. We’ll do our best to make the change, but it will depend on the processing status of your order. Once it has been handed over to the carrier, we will no longer be able to make any changes. If you’re unsure, don’t hesitate to reach out quickly — we’ll seFew readers

• My parcel was marked as delivered, but I haven’t received it

  Parcel marked as delivered but not received: what should I do? We're truly sorry for the inconvenience! Don’t worry — we’ll sort this out together. First things to check Ask around: First, check with your building manager, neighbors, or anyone who might have accepted the parcel on your behalf. It happens more often than you’d think! Contact the carrier: If no one around you received it, please get in touch with La Poste (or the relevant carrier) to request an investSome readers