Return Policy

How to Make a Return?

At Noyoco, we take our carbon footprint seriously. To limit unnecessary returns, we encourage you to order only the items you truly need. A size guide is available to help with your choice, and if you’re ever in doubt, our support team is here to assist you!

How to proceed?

1. Register your return: All returns must be registered on our dedicated portal. Visit noyoco.com/a/return or click the "Return" link at the bottom of the site.

2. Find your order and select the items you wish to return.

3. Choose an option:

• Refund: 100% of the amount refunded.

• Store credit: 105% of the amount credited for a future purchase.

• Exchange: Replace with another product.

Return Fee Policy

Returns are free for all orders within Europe (except Switzerland and the UK). If your order qualifies, a prepaid return label will be provided.

For other destinations, return fees are at the customer's expense. In this case:

• Make sure to include your order number on the parcel.

• Send your return to the following address :

Noyoco chez LogNC

17 rue du Noyer à la Malice

95380 Louvres

France

• For better tracking, we recommend sending us your tracking number by email after shipping your return. This will allow us to process your return more quickly and efficiently.

Return Processing

• A return label will be provided if your order is eligible.

• Once the return is received at our logistics center, the refund, store credit, or replacement order is processed automatically.

• You will receive email notifications at each step.

Need help ? Our team is ready to assist you !

Updated on: 23/04/2025